Every hospitality project has its unique challenges, whether it be a time constraint, budget, or an architectural matter. However, we pride ourselves on being flexible in order to meet the demands of our clients and delivering a superior end result with little direction. In contemplating the types of work we have done over the years, I decided to write a brief synopsis of some of the difficulties we have faced as a hospitality logistics company and how we overcame and excelled.
Procuring OS&E To Meet Project Needs While Staying Within Budget
It goes without saying that the procurement needs of each hospitality project are vastly different. There is no simple turnkey solution that will ensure you have every item you need to effectively operate your business. With that being said, a transparent purchasing model is essential. Costs can escalate quickly so we have dedicated ourselves to finding the right balance between communication and taking initiative independently so as not to overwhelm or burden our clients.
Streamlining a Process That Is Unique to Each Project
Even within a specific category of hospitality like retail or lodging, processes, needs, and parameters are unique. So, with all of these variables how does one streamline logistics in order to save time and money? At Axis we have spent a great deal of time developing procedures that can translate for any type of project. On top of this, we continue to spend substantial time working with our team to reinforce these processes and consistently improve them.
When FF&E or OS&E is not delivered on time, costs go up dramatically. The installation team may have to be paid for additional time, schedules may not line up again for days or weeks, and contingent work may have to be delayed as well. So it’s crucial for everyone on our team to forestall these costly mistakes. We do this in three ways: triple checking schedules, providing advance notice of orders or schedules changes when possible, having contingency plans in place. These seem common sense, but I recommend checking with your provider to be sure they do all three.
In this industry, ensuring your suppliers are relatively proximate to your location can reduce handling damage, but design aesthetics or corporate demands mean this isn’t always a possibility. To tie into my point above about scheduling, if a product arrives early, you run the higher risk of handling damage as the item is moved about the premises awaiting installation. To avoid breakage, we stick to strict schedules and work with manufacturers who have forgiving damage policies.
Considering the term hospitality is such a broad umbrella, the challenges for each project are unique. However, as much as possible we have built our business from the ground up by developing streamlined processes and working with customer-oriented representatives and manufacturers.
What are some logistical problems your company has faced in the past? How did you overcome them? We are always looking for ways to improve our industry and would love your input.